Warranty Policy

Thank you for choosing Just Renault Parts for your vehicle’s parts needs. We are committed to providing you with the highest quality products and services. To ensure your satisfaction and peace of mind, we offer the following Warranty Policy.

1. Warranty Coverage

Our Renault parts are covered by a limited warranty against defects in materials and workmanship. This warranty extends to the original purchaser and is non-transferable.

2. Duration of Warranty

The duration of the warranty varies depending on the specific part:

Please note: Specific warranty periods may vary. Refer to your product documentation or contact our customer service team for information on the warranty period for your particular part.

3. Warranty Conditions

• All warranties are parts only.

• In the event of a warranty claim, Just Renault Parts will not be held responsible for any:

  • Consequential loss or damage

  • Labour costs

  • Towing costs

  • Loss of income

  • Downtime costs

  • Any other costs incurred due to failure of any parts sold

4. Warranty Void Conditions

Warranty will be void and no claim will be recognized where such failure has occurred due to:

• a) Incorrect or lack of lubricant or fuel

• b) Overheating or timing tab missing

• c) Failure to carry out proper maintenance

• d) Unauthorized repairs, alterations, or dismantling

• e) Improper installation and/or application

• f) Accident damage, overloading, or misuse

5. Engines – Additional Conditions

• Engines are sold long bare. Any accessories supplied are for your convenience only.

• If you choose to use our accessories, they are not covered by warranty and may or may not be suited to your vehicle.

• We recommend transferring your existing accessories to the replacement engine.

• We are not liable for labour costs for the transfer and/or warranty on these items.

6. Exclusions

This warranty does not cover:

• Damage caused by improper installation

• Misuse or neglect

• Accidents or collision damage

• Normal wear and tear

• Parts that have been modified or altered in any way

• Timing belt snap

• Wrong diagnosis of vehicle faults

7. Remedies

If a defect covered by this warranty is discovered during the warranty period, we will, at our discretion:

• Repair the defective part

• Replace the defective part free of charge

• Provide a refund (in some cases)

Important: All electrical items are replacement warranty only. NO REFUNDS are given on electrical items.

8. Warranty Claim Process

To make a warranty claim:

1. Contact us immediately with your claim.

2. Provide your official receipt as proof of purchase.

3. Describe the defect and provide any supporting documentation or photos.

In the event of a claim, Just Renault Parts reserves the right to recover any costs involved in:

• Dismantling

• Inspecting repairs

• Out-of-pocket expenses

• Freight charges

In the event of a dispute, an agreed mutual third party may be obtained to adjudicate the claim.

9. Customer Responsibilities – Protecting Your Warranty

To protect your warranty, you agree to do the following. Failure to do so will void any warranty given.

Cooling System

• Radiator and cooling system to be flushed.

• Receipts of this work will be sufficient proof and may be requested upon any warranty claim.

Belts & Hoses

• Renew all belts (timing belt especially), hoses, radiator cap, spark plugs, oil, and oil filter.

• Timing belt snap is NOT covered by warranty.

Diesel Engines

• Injectors and injector pump to be serviced.

• Fuel filter to be replaced.

Diagnosis

• Wrong diagnosis of vehicle faults strictly results in a non-refund or a non-returnable item, especially for electrical items.

10. Limitation of Liability

Our liability under this warranty is limited to the repair, replacement, or refund of the defective part as described above. We are not liable for:

• Any consequential or incidental damages arising from the use of our products

• Labour costs

• Towing costs

• Loss of income

• Any other costs due to failure of any parts supplied by us

By installing our products, you release Just Renault Parts from liability for labour, towing, and any other costs due to failure of any parts supplied by us.

11. Returns Policy

• No returns after 7 days from the date of invoice.

• No returns on cut sections.

• Any special buy-ins will not be accepted for credit.

• Any parts that have been dismantled or pulled apart are void of all return or warranty claims.

• All Special Order Items are NON-returnable.

• Returns will only be accepted if the item is returned to our premises with freight pre-paid, unless prior arrangements are made with the Company.

12. Obtaining Warranty Service

To obtain warranty service, please contact our customer service department:

• Phone: 1800 595 454

• Email: sales@carpart.com.au

• Hours: Mon-Fri: 7am – 5pm

You may be required to provide:

• Proof of purchase (official receipt)

• Details of the defect

• Photos of the issue (if applicable)

13. Modification of Terms

We reserve the right to modify or amend this Warranty Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels. Please review this policy periodically.

14. Governing Law

This Warranty Policy is governed by the laws of Australia, without regard to its conflict of law principles.

15. Acknowledgment

By purchasing and using our Renault parts, you agree to be bound by the terms of this Warranty Policy.

You agree to our 7-day return policy as of the date stipulated on the invoice.

You agree that by installing our products, you release Just Renault Parts from liability for labour, towing, and any other costs due to failure of any parts supplied by us.

16. Contact Us

If you have any questions or concerns regarding our Warranty Policy, please don’t hesitate to contact us: