Return Policy

Thank you for choosing to shop with Just Renault Parts for your vehicle parts needs. We aim to provide you with high-quality products and excellent customer service. Please read our Return Policy carefully to ensure a smooth experience with any returns or exchanges.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in original packaging

• The item must be in the same condition as received

• Returns must be initiated within 7 days of the purchase date

• The item must not be a special order item

• The item must not have been dismantled or pulled apart

• The item must not be a cut section

Important Notes:

• No returns after 7 days from the date of invoice.

• No returns on cut sections.

• Any special buy-ins will not be accepted for credit.

• Any parts that have been dismantled or pulled apart are void of all return or warranty claims.

• All Special Order Items are NON-returnable.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.

2. Include the RMA number on the outside of the package when returning the item.

3. Returns will only be accepted if the item is returned to our premises with freight pre-paid, unless prior arrangements are made with the Company.

4. The Company reserves the right to make the final decision on choice of freight company and/or charges incurred.

Contact Details:

• Phone: 1800 595 454

• Email: sales@carpart.com.au

3. Inspection and Refunds

Once we receive the returned item:

• Our team will inspect it to ensure it meets the eligibility criteria mentioned above.

• Refunds will be issued to the original payment method used for the purchase.

• Please allow up to 7-10 business days for the refund to reflect in your account after the return is processed.

Important:

• No refunds are given on electrical items (replacement warranty only).

• Wrong diagnosis of vehicle faults strictly results in a non-refund or a non-returnable item, especially for electrical items.

4. Returns Due to Incorrect Information

• The responsibility is up to the customer to ascertain the correct make, model, and body type.

• The Company will not be held responsible if incorrect information has been given.

• Returns due to wrong colour are done so at the buyer’s expense.

5. Panel Returns

• Panels are sold as inspected.

• The onus is on the buyer when purchasing panels based on colour.

• No colours are guaranteed to be a perfect match.

• Choice of colour is the full responsibility of the customer.

• Panels and interior parts will only be accepted if returned in the same condition as they left our premises and within the 7-day return limit.

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Please contact us immediately with photos of the product and packaging.

• We will provide instructions for returning the item and arrange for a replacement or refund, including any associated shipping costs.

7. Non-Returnable Items

The following items are not eligible for return:

• Cut sections

• Special buy-ins

• Special Order Items (NON-returnable)

• Parts that have been dismantled or pulled apart

• Electrical items (replacement warranty only, no refunds)

• Items returned after 7 days

• Items not in original packaging

• Items not in original condition

8. Return Shipping

• Customers are responsible for all return shipping costs unless the return is due to our error or a defective/damaged product.

• Returns will only be accepted if the item is returned to our premises with freight pre-paid, unless prior arrangements are made with the Company.

• The Company reserves the right to make the final decision on choice of freight company and/or charges incurred.

9. Warranty

Many of our Renault parts come with a manufacturer’s warranty. Please refer to the warranty information provided with your product for details on coverage and claim procedures.

Warranty Summary:

• Electrical Components: 30 days (replacement warranty only, no refunds)

• Engines, Gearboxes, Transmissions & Differentials: 3 months

• Engine Components: 3 months

• Other Parts: 3 months (parts replacement only)

All warranties are parts only.

10. Contact Us

If you have any questions or concerns about our Return Policy, please don’t hesitate to contact our customer service team.